Responsible Gaming

Gamble for entertainment

Online casino games are games of chance. Outcomes are not guaranteed, and a win cannot be predicted or secured through a particular strategy, betting pattern or length of play. Past results do not influence future results. You should only gamble with money you can afford to lose after essential living costs and other financial commitments have been met.

Gambling is not a reliable way to earn income, recover losses or solve money problems. Avoid treating a gambling account as a savings account or using it as a source of regular funds. Never borrow money, use credit that you cannot repay, sell possessions or delay bills in order to gamble. If you are experiencing financial stress, gambling may increase that pressure rather than relieve it.

Set your own boundaries

Before you play, decide how much time and money you are prepared to spend. Consider these amounts entertainment costs, not an investment. Once your limit is reached, stop playing, even if you are winning or believe a further bet could change the result. It can help to keep gambling separate from everyday spending by using a clear personal budget and checking your account activity regularly.

• Set a spending limit before each session and do not increase it while playing.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses by increasing bets or playing for longer.
• Avoid gambling when you are upset, tired, stressed or affected by alcohol or other substances.
• Keep records of deposits, withdrawals, wins and losses so your gambling remains visible.
• Do not gamble with money intended for rent, bills, food, savings or other necessities.

If you play online, make sure you understand the game rules, the relevant terms and any available account controls before depositing or placing bets. Read information carefully and ask for clarification through the available support channel if something is unclear. You are responsible for deciding whether gambling is appropriate for you.

Recognise the warning signs

Gambling-related harm can develop gradually. Some people may not recognise a problem until gambling has already affected their finances, personal relationships, employment, studies or health. There is no need to wait for a serious consequence before taking action. Early support can make it easier to regain control.

You may need to take a break if you

• Think about gambling frequently or find it difficult to concentrate on other activities.
• Spend more time or money gambling than you originally intended.
• Try to win back money you have lost by continuing to play.
• Feel restless, irritable or uncomfortable when you cannot gamble.
• Hide or minimise your gambling from family, friends or people you trust.
• Borrow money, use credit or sell belongings to fund gambling.
• Miss work, study, appointments or social commitments because of gambling.
• Argue with people close to you about gambling or its financial effects.
• Gamble to escape stress, loneliness, sadness, anxiety or other difficult feelings.
• Feel regret, guilt, shame or distress after playing but continue to gamble.
• Have difficulty paying bills or meeting normal financial commitments.
• Return to gambling after deciding to stop or take a break.

One warning sign does not define you, and you do not have to manage the situation alone. These signs are a reason to pause, review your habits and consider speaking with a qualified support service. Talking to someone early may help you identify practical steps before the situation becomes more difficult.

Ask yourself regularly

1. How much have I spent on gambling recently, and can I afford that amount?
2. Am I gambling for enjoyment, or am I trying to escape a problem or recover losses?
3. Have I kept to the limits I set before playing?
4. Has gambling affected my sleep, mood, relationships, work, study or finances?
5. Would I be comfortable discussing my gambling with someone I trust?

Tools to help you stay in control

Fatfruit Casino encourages players to use any responsible gambling tools or account controls made available through the service. Depending on the platform and account features, these may include deposit limits, loss limits, wagering or spending reminders, time reminders, breaks, account restrictions, account closure or self-exclusion. Availability, operation and request requirements may vary, so review the information shown in your account and the applicable terms.

Consider a planned break

A temporary break can create space to review your gambling and decide what you want to do next. Choose a period that gives you enough time away from play, and avoid replacing online gambling with another form of gambling during that period. Remove saved payment details where appropriate, avoid gambling advertising and tell a trusted person about your decision if that would help you remain accountable.

Self-exclusion and account closure

If you do not want to gamble, request the strongest available restriction rather than relying only on willpower. Self-exclusion is intended to prevent access to gambling for an agreed period or until a stated condition is met. Account closure may also be appropriate when you want to stop using the service. Do not create or use another account to get around a restriction, and do not ask another person to place bets on your behalf.

If you have a concern about your ability to control gambling, contact the available customer support channel and clearly explain the restriction you want. Keep a record of your request and follow any required verification steps. Restrictions may take effect according to the service process, so stop gambling while your request is being handled and seek additional support if you need help immediately.

Protect your account

• Keep your login details private and never allow another person to use your account.
• Use a secure password and update it if you believe it has been exposed.
• Secure your email account and devices used to access your gambling account.
• Check account activity and payment information for anything you do not recognise.
• Contact support promptly if you suspect unauthorised access or activity.
• Do not gamble on behalf of another person or allow another person to gamble through your account.

Age restrictions and identity checks apply to online gambling. Only people who meet the applicable legal age and eligibility requirements should use the service. If a young person may be accessing your device, use appropriate device, browser and payment security controls to reduce the risk of unauthorised access.

Getting help and supporting someone else

If gambling is causing concern, confidential help is available in Australia through gambling support services, qualified counsellors, health professionals and government or community organisations. Gambling Help Online is an Australian support service that provides information, counselling and other resources. State and territory services may also offer local assistance. Search for an appropriate Australian gambling support service online or speak with your GP or another trusted health professional.

You can also speak with a trusted family member, friend or colleague. Be open about what is happening and ask for a practical kind of help, such as assistance with budgeting, limiting access to money or checking in during a planned break. If you are experiencing immediate danger, severe distress or thoughts of harming yourself or someone else, contact emergency services or an urgent health service in your area.

If you are supporting someone

Approach the conversation calmly and focus on the person rather than blaming them. Explain what you have noticed, listen without judgement and encourage them to speak with a professional support service. You cannot control another adult's gambling, but you can set clear boundaries around money, shared accounts and behaviour that affects you or your household.

• Choose a private time when the person is not gambling or under the influence of alcohol or other substances.
• Use specific observations, such as missed bills or changes in mood, rather than accusations.
• Encourage professional support and offer to help them find suitable information.
• Protect your own finances and do not provide money to fund gambling or repay losses without advice.
• Seek support for yourself if the situation is affecting your wellbeing or safety.

Fatfruit Casino supports informed and responsible participation. Gambling should always remain optional, affordable and within your control. If it no longer meets those conditions, stop playing, use the available account restrictions and seek help. Reviewing your habits regularly is a positive step, whether you are concerned about your own gambling or supporting someone close to you.