Betting Rules

General betting conditions

You must have a valid account and meet all applicable age and eligibility requirements before placing a wager. You are responsible for providing accurate account information and for keeping your login details secure. An account must only be used by the registered account holder. You must not allow another person to access, control or use your account to place bets.

Before placing a wager, check that you have selected the intended game, market, stake, bet type and any other available options. A wager is normally treated as a request to participate once you confirm it through the betting interface. The information shown on the confirmation screen, betting slip, account history or equivalent record should be reviewed carefully.

A wager may be accepted, rejected, cancelled or placed on hold in accordance with the applicable game rules and account procedures. Displaying a game, market or price does not guarantee that a wager will be accepted. Any acceptance message or transaction record should be retained as part of your account history.

Your responsibility as a player

• Confirm that your account details are correct and current.
• Check the rules, instructions and information for the relevant game before placing a wager.
• Make sure your chosen stake and selections are correct before confirming.
• Use only funds that you can afford to lose.
• Keep passwords, devices and account access secure.
• Review your account history and report anything you do not recognise.
• Follow all applicable laws and restrictions that apply to you and your location.

You should not place a wager if you are uncertain about the game, the stake, the possible result or the applicable rules. If information is unclear, stop before confirming the wager and seek clarification through the available support process. Nothing on the website should be treated as a guarantee of winning or as financial advice.

You are also responsible for checking that you are permitted to use the service from your location. Access may be restricted where gambling is prohibited or where other legal, technical or account conditions apply. Attempting to bypass location, identity or account controls is not permitted.

Game rules, wagers and settlement

Each game may have its own instructions covering the objective, available selections, minimum or maximum stake settings, game stages, winning combinations and settlement method. Those instructions form part of the rules for that game. You should read them before playing because they may differ between games or change when a game is updated.

Where a game displays odds, potential returns, multipliers or other betting information, those details apply as shown at the relevant time and subject to the game rules. A displayed return is not a promise that a result will occur or that a particular outcome can be achieved. The outcome of a game or wager is determined using the process described in the applicable rules.

Placing and confirming wagers

A wager should only be considered confirmed when the website indicates that it has been received or accepted. An incomplete transaction, interrupted connection or missing confirmation may mean that the wager was not submitted, or that it requires review. Do not repeatedly submit the same wager while a transaction is processing. Instead, check your balance and account history before trying again.

Once a wager has been accepted, it may not be changed or withdrawn unless the relevant game rules or a specific feature expressly allow this. Any cancellation, reversal or adjustment will be handled under the applicable rules and account procedures. A request to cancel a wager does not automatically cancel it.

You should check the stake and selections shown immediately before confirmation. If the betting interface provides a final review screen, the details on that screen should be checked before you submit the wager. You remain responsible for wagers confirmed through your account, subject to any review or correction required under these rules or the applicable Terms and Conditions.

Results and settlement

Wagers are settled according to the official result or settlement information used for the relevant game. The applicable game rules may explain how results are generated, recorded and applied. A result may be subject to verification where required. Your account history may show the outcome, stake, return and status of a wager.

If a game is interrupted, suspended or unavailable, the result and status of affected wagers will be determined under the relevant game rules and available transaction records. The fact that a player was disconnected does not, by itself, determine whether a wager was accepted or whether a return is payable. Players should allow the transaction to complete and check their account before taking further action.

Where a wager is void, cancelled or otherwise declared invalid under the applicable rules, the treatment of the stake and any related amount will follow those rules. Different game types may use different settlement procedures, so always review the information for the specific game you are using.

If a game result is delayed or temporarily unavailable, you should not assume that a wager has been lost, won or cancelled until the status has been confirmed. Account records and relevant game information may be used to determine the final outcome. Any return or adjustment will be applied in accordance with the specific rules for the game.

Errors, irregularities and account reviews

Although reasonable care is taken to keep betting information accurate, technical, human, transmission or display errors can occur. Examples may include an incorrect price, duplicated transaction, delayed update, incorrect game information, calculation problem or visible balance that does not reflect the final account position.

If an error affects a wager or account record, the transaction may be reviewed and corrected in line with the applicable rules and relevant records. This may include cancelling an affected wager, correcting an incorrect settlement or adjusting a balance. Any correction should be made fairly and consistently. You should not knowingly take advantage of an obvious error.

If you notice a possible error, unusual result, duplicate wager or account discrepancy, stop using the affected feature and report the issue through the available support channel. Provide enough information to help identify the transaction, such as the game, approximate time, stake and account history reference where available. Do not send passwords or other sensitive security information in a support request.

Suspension and verification

An account, wager or payment transaction may be reviewed where necessary for security, identity verification, fraud prevention, compliance, technical investigation or the protection of players and the service. During a review, access to certain features or funds may be restricted in accordance with the applicable terms and legal requirements.

You may be asked to provide information or documents to verify your identity, age, source of funds or account activity. Information should be supplied through the approved process only. Reviews may take time where records, third-party information or technical evidence must be checked. Do not create another account to avoid a restriction or review.

Fraud, attempted fraud, misuse of payment methods, collusion, manipulation of a game, use of another person's account and other prohibited conduct may lead to action under the applicable Terms and Conditions. This can include restricting an account, cancelling affected wagers, withholding access while an investigation is completed or taking other action permitted by law.

You must not use automated tools, software or methods designed to interfere with the normal operation of the website or betting features. You must also not attempt to exploit a technical weakness, manipulate transaction data or interfere with another player's account. Suspected irregular activity may be investigated before any account or wager status is finalised.

If your account is closed, restricted or suspended, you should not attempt to continue betting through another account. Any affected wagers and account balance will be handled in accordance with the applicable terms, relevant records and legal obligations.

Responsible betting and player support

Gambling should be treated as entertainment, not as a way to make money or recover losses. Outcomes are uncertain, and no strategy can guarantee a win. Set a budget before you play and consider the time you spend betting. Never chase losses by increasing your stakes or continuing to play after you have reached your personal limit.

Practical steps for safer play

• Decide how much money and time you can afford to spend before starting.
• Keep gambling separate from essential household spending.
• Take regular breaks and avoid playing when tired, upset or under the influence of alcohol or other substances.
• Do not borrow money or sell possessions to fund gambling.
• Do not treat wins as guaranteed income or losses as something that must be recovered.
• Use available deposit, spending, session or account restriction tools where offered.
• Ask for help if gambling is affecting your finances, relationships, work, study or wellbeing.
• Keep track of your betting activity rather than relying on memory.

If you believe gambling is becoming difficult to control, stop playing and use the available responsible gambling options. You may be able to request a temporary break, account restriction or self-exclusion, subject to the procedures that apply. A restriction may affect access to games, deposits or other account features.

Players in Australia should seek help from a recognised gambling support service or a qualified health professional if they are concerned about their gambling or someone else's gambling. Support is available independently of any decision to continue using an account. In an emergency or if you are at immediate risk, contact the appropriate emergency service in your location.

Questions and complaints

If you have a question about a wager, result, account record or rule, use the support option provided on the website. Include clear, relevant information and allow the matter to be reviewed. If you are dissatisfied with an outcome, you may raise a complaint through the available complaints process. Complaints are assessed using the applicable rules, account records and other relevant information.

When contacting support, avoid sending your password, full payment details or unnecessary identity documents. You may be asked to provide information through a secure verification process. Keeping your account information current can help with questions about transactions, account access and responsible gambling settings.

These Betting Rules should be read together with the website's Terms and Conditions, Privacy Policy, Responsible Gambling information and any game-specific rules. If there is a difference between general information and the rules displayed for a particular game, the relevant specific rules and applicable terms will guide how the wager is handled. Rules may be updated from time to time, so review the current version before placing a wager.