Privacy Policy

About this Privacy Policy

This Privacy Policy applies to personal information handled through the Fatfruit Casino website, player accounts, customer support channels and other services connected with your use of the platform. Personal information means information that identifies you, or information that can reasonably be connected with you when combined with other information.

The information handled by an online casino can depend on the services you use, the transactions you make and the checks required to maintain a safe and lawful gaming environment. Some information is provided directly by you, while other information is created or collected when you visit the website, use your account, make a transaction or communicate with support.

By using the website, you acknowledge that information may be handled as described in this policy. If you do not wish to provide information needed to create, operate or verify an account, some features or services may not be available. This policy should be read together with the applicable website terms and any other privacy notices presented when information is collected.

This policy is intended to provide a clear general explanation of privacy practices. The way information is handled may vary according to the purpose for which it was collected, the services involved and requirements that apply to the particular situation.

Information we may handle

Fatfruit Casino may handle different categories of information for account administration, player support, security, payments and compliance purposes. The information requested will depend on the circumstances and the service involved. It may include the following:

• Account details, such as your name, date of birth, username, contact details, login information and other details needed to establish or manage a player account.
• Identity and verification documents, such as information from documents or other materials used to confirm your identity, age, account ownership or eligibility to use particular services.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances and related financial or gaming activity.
• Communications and support information, including messages, enquiries, complaints, feedback and records of interactions with customer support.
• Technical and device information, such as your internet protocol address, browser type, operating system, device identifiers, language settings, time zone and general information about how you use the website.
• Usage information, including pages viewed, buttons selected, session details, access times, referring pages and other activity connected with the website.
• Cookie and similar technology information, which may help remember preferences, maintain sessions, support website functionality and understand general website use.

You should only provide information that is accurate, current and relevant to your account. If your details change, keeping them updated can help with account access, verification and support. Information supplied about another person should only be provided where you are authorised to do so.

Information from other sources

In some circumstances, information may be received from payment providers, verification services, fraud-prevention services, technology providers or other parties involved in supporting the website. This information may be used to confirm details, process transactions, protect accounts and help identify suspicious, unauthorised or unlawful activity.

Information may also be generated through your interactions with the website, such as records of logins, account changes, transactions, support requests and security events. These records can help maintain reliable services, investigate issues and protect both players and the platform.

Why information is used and who may receive it

Personal information is handled for purposes connected with operating, supporting and protecting the casino service. These purposes may include creating and administering your account, processing deposits and withdrawals, maintaining account records, providing customer support and responding to your requests.

• To provide website features and services, remember account settings and maintain the functionality of the platform.
• To confirm identity, age, account ownership and other information required during account checks.
• To complete verification, security and anti-fraud checks, including detecting unusual activity, attempted misuse, duplicate accounts or unauthorised access.
• To process payments and transactions, investigate transaction issues and maintain accurate financial and gaming records.
• To communicate with you about your account, service messages, support requests, security matters, policy updates and other important information.
• To understand website performance and usage, improve the player experience and help identify technical faults.
• To meet legal, regulatory, tax, accounting, court or other official obligations that apply to the service.
• To protect the rights, property, safety and security of players, the website, service providers and other relevant people.

Where marketing messages are sent, they may be based on your preferences and applicable permission requirements. Service and account communications may still be sent where they are necessary to operate your account, provide requested support or communicate important information. You can withdraw consent to marketing at any time using an available unsubscribe option or by contacting privacy support.

Sharing information

Information may be shared with service providers that help operate the website or perform the activities described in this policy. These providers may support payment processing, identity and verification checks, fraud prevention, hosting, technology, analytics, customer support, security, communications or professional services. They should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect the platform or its users, investigate suspected fraud or unlawful conduct, enforce applicable terms, respond to a valid legal request or meet an obligation imposed by law. Information may be handled in Australia or another country where a relevant service provider operates. Appropriate steps are taken to support secure and suitable handling.

Security and retention

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No website, online account or method of transmission can be guaranteed to be completely secure, so you should protect your login details, use suitable device security and notify support if you believe your account has been accessed without permission.

Information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices, rights and cookies

Depending on the circumstances and applicable requirements, you may have rights in relation to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be held, and withdrawing consent to marketing communications.

How to exercise your rights

To exercise your privacy rights or ask a question about the handling of your information, contact support@fatfruitcasino.click. You may use this address to request access to your data, ask for inaccurate or incomplete information to be corrected, request deletion of your data where applicable, or withdraw your consent to marketing communications.

Please explain your request clearly and include enough information for your account or enquiry to be identified. For security, you may be asked to confirm your identity before information is released or a request is completed. This helps prevent personal information from being disclosed to the wrong person. Requests are considered in line with applicable requirements and the nature of the information involved.

A request to delete information may not apply to every record. Some information may need to be retained to meet legal obligations, resolve disputes, prevent fraud, protect the service or maintain accurate transaction and security records. Some records must be kept for a period required by law even after an account is closed. Where a request cannot be completed in full, the relevant reason can be explained where appropriate.

Marketing preferences

You can usually stop promotional emails by selecting the unsubscribe option in the message. You can also withdraw consent to marketing by contacting support@fatfruitcasino.click. Stopping marketing messages does not necessarily stop essential account, security, transaction or service communications.

Cookies and browser controls

The website may use cookies and similar technologies. Cookies are small files or signals stored or recognised by your browser that can help maintain a secure session, remember selected preferences, support essential features and provide information about general website usage. Some cookies may be provided by technology or service partners that help deliver website functions.

You can manage, block or delete cookies through your browser settings. The available controls vary between browsers and devices. If you disable certain cookies, parts of the website may not work as intended, and preferences may not be saved. Managing cookies in your browser does not necessarily remove other information already held in an account or transaction record.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information handling practices or applicable requirements. The updated version will apply when it is published on the website, unless a different commencement date is stated. You should review this page occasionally so you remain aware of how information may be handled.